A Brief History of E-Publishing, Part 3: The Era of Optimisim

Image Credit: tashka2000 @ iStockphoto.com

I’ve lectured on e-publishing at least once a year since 2000 and I’ve never given the same talk twice. That’s because the history of electronic publishing has been nothing less than a wild roller coaster ride. As with any good coaster, the ride began with a climb. But in the  case of e-publishing, it wasn’t a long, slow climb.

Electronic publishing took off like a rocket.

When Hard Shell Word Factory published my Young Adult novel, Friendly Revenge, in 1999, there were only a handful of royalty-paying e-publishers. But within a year, that changed drastically. Soon, e-publishers were springing up like dandelions. In a brief time, the number of e-publishers ballooned from a handful into the hundreds.

E-publishing had entered what I call The Era of Optimism.

Most of us who were involved in the infancy of e-publishing felt that we were on the cutting edge of a major revolution in publishing. Many were convinced that in a few short years e-books would replace print books. Of course, not many people were reading e-books yet, but we weren’t worried.

We knew things were looking up when none other than Stephen King jumped on the e-publishing bandwagon.

In 2000, Stephen King wrote Riding the Bullet, a novella released exclusively as an e-book (although it eventually came out in print). He followed up that same year with an “experiment” in e-publishing. King released The Plant chapter by chapter, as a serial e-book, with downloads costing one dollar each. Results for both were mixed, but there can be no doubt that Mr. King’s entry into the e-publishing arena was significant.

With Stephen King as an advocate, how could we not be successful?

E-authors also had their own organization. EPIC (The Electronically Published Internet Connection)* was formed in 1998 to encourage e-published authors to network with one another. EPIC even created the “Eppie” awards for the best e-books.

Another encouraging sign on the horizon was when major publishers, e.g. Simon and Schuster, began releasing some of their “name” authors’ books in electronic format.

We were doing well—until we hit the first logjam.

As the popularity of e-publishing ballooned, so did the number of submissions. It seemed as if every writer who had five or ten unpublished manuscripts gathering dust decided to submit them to the new e-publishers.

The flood of new submissions overwhelmed most of the fledgling e-publishers, and many of them had to close down to submissions.

That was only the beginning.

As the adage says, “What goes up must come down.” The e-publishing industry ascended like a rocket, but now was headed for its first crash.

*EPIC still exists, but has changed its name and purpose to include the entire e-publishing industry. It is now the Electronic Publishing Industry Coalition.

(For the next part of the story, check back on September 14th.)

An Open Letter to All the Literary Agents I’ve Not Yet Contacted

I know that among the readers here are some who are actively seeking an agent, or who are anticipating doing so soon. You may find yourself having to create a separate file for agent rejections one day, and for that, I offer my sympathies in advance. Plus this tongue-in-cheek open letter, which I coincidentally penned immediately before signing with WordServe Literary. Please feel free to use it in the advancement of your own writing career.


Dear Literary Agent,

If you think I haven’t read your blog, you’re wrong. I thought I’d clear that up right away.

I am so diligent, I’ve even delved into your ambitious archives, perusing entries from as long ago as two weeks. At this point, I know what you’re looking for in a client even better than you do. In fact, because I am such a devoted student of your career, writings, and personal life (including that foxy photo of you on your Harley, va-voom!), I feel I can say without a doubt that I am your next dream author.

How can I be so sure? I am glad you asked!

For one thing, you’ve very clearly expressed your preference for having “good writing” sent your way. At first when I read this, I said “Doh!” but then I gave it some serious thought. I’m betting your definition of good writing is the same as my BFF’s, which means I’m in luck.

Attached is the only scene I’ve slapped together so far. After you read it (get a move on!) and I’ve agreed to be represented by you, I will gladly crank out the rest of the novel. It could take a while, though, so I’d advise you to keep your high hopes in check. I am currently in communication with many notable agents. I even know several of them by name and have called their assistants to verify whether or not “Ricky” is a Mr. or a Mrs. or a Miss. You’ll certainly realize that developing these relationships represents a considerable time commitment on my part.

In addition, submitting a proposal for a book I haven’t gotten around to writing would be a giant waste of my time and talents, as I am sure you will agree.

Second, you have indicated you don’t want to sign any high-maintenance, best-seller wannabes. I can assure you that I’ve never personally obtained a mani-pedi (photos availble upon request). Also, I can produce a matched set of yellowed postcards from my dentist verifying that I am nine years behind in my supposedly every-six-months (ha!) check-ups. No way am I high-maintenance! If you’ll either call me on my cell or email me within fourteen minutes of receiving this—as you should if you are truly the professional you profess yourself to be—we can discuss this point until I’m satisfied that you understand.

Third, you state that any client you take on must have a platform already in place. Bingo! We have a winner! I have been an active blogger for twelve plus years, during which time I have chronicled with sterling clarity my aging mother’s propensity for swearing like a drunken Marine (no worn-out cliches here, baby!) as well as her advancing incontinence.

Google my stats and you’ll see I now have six regular readers, half of whom have agreed to be sent free copies of my first book in exchange for 1-starred reviews on Amazon. You cannot buy (though I’m not against the idea, per se) that kind of fan loyalty.

Finally, you say you are seeking authors who seem unlikely to end up one-hit wonders. While I’d prefer not to promise you the moon until my staggering work of heartbreaking genius reaches the top of the NYT list, I think it’s pretty safe to say there’s PLENTY more wherever that first scene came from. Or I guess I should say, “from where that first scene came.”

In conclusion, I am absolutely brimming with potential, just the way you like ‘em.

I look forward to hearing from you soon. Very soon.

Best regards,
Katy McKenna

Radio Days

When I completed my first book, my boss was incredibly supportive and offered to get a marketing package for me of my own choosing. Having very little understanding of book marketing, I was soon swimming in a flood of possible opportunities of all different shapes, sizes, and price tags. I finally settled on the Readers Favorite’s Book Promotion Packagewhich I found to be reasonably priced and reputable. One of their strategic partners, The Authors Show, welcomed me as a preferred guest as part of said package.

I had never been on the radio before and was rather anxious about sounding like a moron.  I didn’t worry for long, though, because it was clear that The Authors Show staff had the interview process down to a science. They sent me an author interview form to complete. It asked for pertinent information about the book. They allowed me to create 8-10 suggested questions that would relate to its content and would connect with an audience. There was a place to create a synopsis, a call to action to encourage buying behavior, and a list of preparatory questions so I would have an idea of what to expect.  Some of the questions were very thought provoking and have helped me during other marketing initiatives as well. For example: What benefits will the buyer get from reading the book?

After I completed the interview form and submitted it, I didn’t wait long until the interview was scheduled. It was conducted over the phone by Don McCauley, who was very kind. Before we got started, he encouraged me to relax and be as natural as possible. He assured me that they would edit the interview and remove any pauses or filler words.

When the time for the interview came, I was sure to secure a remote location without any distractions or background noises. I used a headset which seemed to help the audio quality. My gracious host made me feel very much at ease throughout the call which only lasted about thirty minutes.

Once the interview was edited, it came out to be fifteen minutes long. The interview was featured on The Authors Show for an entire month. During this time, I leveraged all the social media tools in my arsenal to get the word out: Facebook, LinkedIn, Twitter, my website, et cetera. After my time on The Authors Show website was up, they sent me an MP3 file of the interview. It’s still available on YouTube and accessible through my website. People have marveled, “You sound so knowledgeable!”  That’s nice to hear, but it’s because the marketing company set me up for success.

Aside from Amazon, the radio interview has been the best marketing vehicle I have found so far, and it’s by far the most impressive facet of my campaign.  It lives on the front page of my website and enjoys prime real estate. I will always be grateful to my boss, to Don, and to the good people at The Authors Show for providing me with this great facet of my marketing toolbox.

Have you ever used radio as a book marketing tool? How do you get the word out about your writing?

Drive Traffic to Your Website Or Social Media Sites? (7 Things A Writer Should Know)

Image-of-Traffic

With so many people on social media sites nowadays, it’s tempting to ask yourself if you should forget about driving traffic to your website and focus on marketing elsewhere. Why not go where people already are instead of making what can seem like a herculean effort to drive traffic to your site?

The answer to this question is that yes, you should go where people congregate, but yes, you should also invite, bribe, entice, and otherwise encourage others to your website. Here’s why:

  1. Social networking sites own your list of friends and followers. You don’t. If one of them goes out of business, it won’t matter that you have 4,000 followers. Every one of them will vanish into cyber space. By contrast, the list you build through your website belongs to you.
  2. People want to know where you live online. If you’re spread thin across social networks without a strong central hub, your brand will be ineffective at best. Branding is all about distilling your essence for others to grasp with minimal effort. If your online presence is scattered, you’ll have a hard time maintaining a brand.
  3. A neglected website reflects poorly on its owner. Those who connect with you on social sites will sometimes visit your website. A languishing website may make the casual visitor wonder what else you neglect in your writing business. The same can be said of a languishing social media account. You shouldn’t try to be everywhere, so pick and choose where you will and won’t maintain an online presence.
  4. Exclusivity. If your website becomes one of those places people gather, you won’t have to go out and haul people in to connect with you.This takes a great deal of thought and legwork up front, but after that it can pay off.
  5. Less competition. That’s usually not true on social sites where instant messages, notifications, advertisements, and the updates of others all compete for attention. You still need to have an interesting website, but at least visitors will have fewer interruptions while you try to maintain their interest.
  6. Higher search engine rankings. The more traffic your website generates, the higher it ranks in search engines. A higher search engine ranking means that those who enter keyword searches matching content on your website will find your site closer to the top of search results. This brings traffic to your site without any additional effort on your part.
  7. The ability to sell products. Once you give friends and followers a valid reason to come to your site, you can then offer products to them. This privilege can be abused, so be considerate. Remember that visitors to your site want an immediate takeaway, usually for free. Without one, they may not hang around long enough to buy anything.

Do all your social media accounts point to your website? If not, I suggest you change that as soon as possible.

What are your thoughts on this subject?

Related Posts:

SEO Is Not Enough To Grow Your Blog Subscriber List!

Marketing with Integrity: 5 Tips On What Not to Do

Social Media Numbers: How Many Friends and Followers Are Enough?

Waiting on the Lord

 

Isaiah 40 v 28-31

Hast thou not known? Hast thou not heard that the everlasting God, the LORD, the Creator of the ends of the earth, fainteth not, neither is weary? There is no searching of his understanding. 

He giveth power to the faint; and to them that have no might he increaseth strength.  

Even the youths shall faint and be weary, and the young men shall utterly fall:  

But they that wait upon the LORD shall renew their strength; they shall mount up with wings as eagles; they shall run, and not be weary; and they shall walk, and not faint. 

These verses describe a truth which is at first not apparent. The speaker asks us if we know that the Lord never faints and never grows weary.

He has an abundance of strength and power which he gives to the weary, to the weak, to the powerless.

Without these free gifts young men, who are full of vitality and natural strength, shall utterly fail.

Have we not been in these places? Places where we are weary and prepared to give up and give in to life’s pressures, where we are afflicted and powerless to defend ourselves against the evil one, where our faith fails us in the moment of personal crisis and despair, and then we feel hopeless. The speaker says we can call upon a faithful God who will rescue us in times of trouble. He has an abundance of strength, He fulfills our hopes, He stands firm when our faith in Him falters, and He snatches us out of the storm with His outstretched arm.

We could be forgiven for missing the nugget of gold hidden in verse 31 that is at first unseen, buried just below the surface. We have to dig a little, to discover how we are to renew our strength, to mount up on wings as eagles, to run like Olympians, to walk a hundred marathons and not faint from exhaustion.

In this passage there is a little word that holds a wonderful secret. “Wait.”

The speaker exhorts us to wait upon the Lord. In the original Hebrew, the word wait inherently has, within its meaning, a sense of meditation. Go to your private place, meditate upon the Lord. Think about Him, quietly, passively even, and wait. Ponder thoughtfully on the Lord’s wonderful nature; His love, His grace, His mercy, His forgiveness, His eternal limitless power that created all things, including us.

In the Hebrew, wait is a picture word. Many words in the Bible had powerful, visual meanings that have today become abstract and one-dimensional, so much so that when we read them, they have only a shadow of their former power. In the days of Isaiah (eighth century B.C), a person listening to the prophet speak would have heard the word and seen a picture in his mind’s eye. It would have resonated strongly with day-to-day experiences.

This is one such example.

Today, wait means, well…waiting for something to turn up, sticking around for something to happen. It even has a negative connotation. “Wait here and someone will see you soon…and wait…and wait…” Waiting implies impatience leading to frustration, anger, and even rage.

But in verse 31, God Himself asks us to wait. He has a perfect purpose in mind. The outcome for those who wait upon the Lord is mind-blowing, miraculous. The picture hidden in this word is the interweaving of the strands of a rope. What does this mean? It speaks of intimate communion, the intertwining of God’s Holy Spirit with us. Amazing! Our fragile and frail, weary and hopelessly weak strands are made strong when the Holy Spirit combines His unfailing, unbreakable strength with our own.

Ecclesiastes 4:12 says this: “And a threefold cord is not easily broken.”

What have we done to be worthy of this blessing?

Nothing! Except this, taken Jesus Christ as our Lord and Saviour.

It is by God’s grace and Jesus’s sacrifice upon the cross that we are re-united with the Lord.

The dynamic of verse 31 is an act of unreserved, unconditional commingling of God with us. Emmanuel.

Winners!!

Thanks to all the authors and readers who participated in our blog parade! If you missed out– here is the link where you can read what sixteen of our authors said about the first steps they took to become an agented/published author.

Winner of prize package #1: Angela Bracken!

1. Central Park Rendevous (Featuring Ronie Kendig, Dineen Miller, Kim Vogel Sawyer and MaryLu Tyndall).
2. Fairer Than Morning by Rosslyn Elliott
3. Unending Devotion by Jody Hedlund

Winner of prize package #2: Katy McKenna!

1. Paper Angels by Billy Coffey
2. Blind Sight by James J. Pence
3. Short-Straw Bride by Karen Witemeyer

Congratulations to all our winners!

 

WordServe News: August 2012

Exciting things have been happening at WordServe Literary!

On the final post of each month you’ll find a list of Water Cooler contributors’ books releasing in the upcoming month along with a recap of WordServe client news from the current month.

New Releases

Mary Davis (and others), A Cascade Christmas (Barbour)

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Denise George, A Woman’s Right to Rest (Leafwood)

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Patty Kirk, The Gospel of Christmas (IVP)

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Krista Phillips, Sandwich with a Side of Romance (Abingdon)

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Helen Shores Lee & Barbara Shores (with Denise George), The Gentle Giant of Dynamite Hill (Zondervan)

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Bob Welch, 52 Wonderful Life Lessons (Thomas Nelson)

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New Contracts

Leslie Leyland Fields and Dr. Jill Hubbard (Co-host of “New Life Live”) signed with Thomas Nelson Publishers for a nonfiction book called Forgiving Our Parent, a memoir with a message about Leslie’s struggles forgiving her father and Jill’s counsel on the whole topic of forgiveness after trauma. (Agent: Greg)

Ken Gire signed with Moody Publishers for a biblical novel called The Centurion. The story is about the Centurion who witnessed the death of Christ and what happened to him as the years unfolded. (Agent: Greg)

Former European runway model Jennifer Strickland (www.jenniferstrickland.com) signed a five product/book agreement with Harvest House revolving around her book, Men, Mirrors and Magazines. She’ll do a main book for women, workbook, video, and then a book for teen girls and one for tweens. (Agent: Greg)

Tricia Williford signed two books with WaterBrook Press, the first for her memoir on the first year of her widowhood titled And Life Comes Back, the second untitled. (Agent: Greg)

Robert Wise has signed with Leafwood Publishers for his book The Joshua Way, a nonfiction book on spiritual warfare using the principles found in the life of Joshua. (Agent: Greg)

What We’re Celebrating!!

Both Resolve by Bob Welch and A Higher Call by Adam Makos, two WWII nonfiction books with Berkley Caliber, got a nice mention in the latest Publisher’s Weekly in a discussion about military books.

What’s your great news? We’d love to help you celebrate.

Hello, Fellow Publishers!

I’m a publisher.

I thought I was just an author doing some social marketing, but thanks to what I’m learning from Beth Hayden’s book Pinfluence: The Complete Guide to Marketing Your Business with Pinterest, my whole perspective on my writing career is changing. Yes, I write mystery and suspense novels, but in support of that endeavor, I need to be creating and presenting content online that is meaningful and valuable for my customers. I need to give my social media friends and visitors what they are looking for, or as Hayden explains on page 61 of her book, “You need to make sure that every piece of content you publish either solves a problem for your audiences, or entertains them – preferably both.”

That’s a big responsibility. Every piece of content. We’re talking about images, information, links, comments – anything you publish anywhere on the internet that has to do with your writing. It’s all part of your ‘company.’ The really exciting part of using Pinterest as part of your company is that it allows you to get creative with visual content, which, psychologists tell us, can evoke emotional responses in a viewer. The bottom line is that by publishing the right images, you can build enthusiasm and loyalty in your viewers, which will help sell your product (books).

Culling through whatever is already on Pinterest boards, however, is not the way to find the ‘right’ images for your viewers, Hayden points out, just as consistently using someone else’s words doesn’t make your work original. Instead, put together your own content. That doesn’t mean you have to take a hundred photos or hire a graphic artist. It means you have to collect compelling images that represent your unique brand. (Be very careful of image copyrights.)

Do you write historical romance? Pin beautiful images of the places where you set your stories, or sketches of period clothing, or the flowers of the region – anything that helps your reader connect to your book. Think of it as publishing a behind-the-scenes guide to your story.

Do you write motivational memoirs? You could pin pictures of famous people who have overcome hardship, or framed inspirational quotes, or maps that trace incredible journeys. Think of it as pulling together an illustrated companion piece to your book.

The possibilities are limited only by your time and imagination, but if you keep focused on your ‘company,’ it will help eliminate some of the time-draining wandering we all do when we get online; if you’re collecting images of old barnyards for an Amish board, it will be a lot easier to not get distracted by all those cute animal pictures that pop up in the blogosphere. (If all else fails, put a sticky note on your computer screen that reminds you “No puppies!”) Make your publishing goals as specific as possible, pin appealing and evocative images on your boards, and Pinterest can become a great billboard for your books on the global internet highway.

Enjoy your publishing!

What are some examples of images that you have been pinning lately? Do you have any creative ideas for pins besides those I mentioned above?

On Telling the Truth, Sort Of

Yesterday my daughter, Charlotte, was talking to me about churches. She’s away at college, and beneath our conversation I was pray-hoping her speculations might indicate she was thinking about attending church there one of these days.

“I hate churches where the preacher tells those fakey stories,” she told me. “You know, the kind that starts out, ‘A woman once said to her husband…’ or something like that. I mean, it’s obviously made up and just wrecks his credibility.”

Our conversation went on—to the endless sermons of the church we’d attended in her youth and her preference for the brief, strictly Bible-passage-focused homilies of Catholic masses she’d gone to with her grandparents—and then moved on to other subjects, but I’ve kept thinking about this business of the fakey stories preachers tell.

They arise, I’m guessing, from a problem nonfiction writers often confront. I mean, I told Charlotte, it’s not like the guy can actually tell a true story from his own life in church, especially one about something sensitive, like meanness or covetousness or lust—a story, that is, about something truly relevant to the people he’s addressing—with his wife and kids sitting right there among his listeners. If he wants to tell a story from real life—which he likely does, since that’s the best way to interest an audience—he must take pains to remove its realness.

Whenever I go to writers conferences, there are nonfiction workshops dealing with precisely this problem, because publishing a story from one’s actual experience is likely to upset the people involved. (More important, at least from your publisher’s perspective, is that upsetting the people involved can get you, your editor, and your publisher sued. Most publishers have lawyers on staff to prevent such eventualities. That’s how problematic telling true stories can be.)

At the conferences, writers are advised to do everything from changing the names of the people involved in a story to getting permission first to waiting to tell a story until all the people in it are dead. In my experience, the permission solution is best…unless, of course, you have a story you really want to tell and you’re certain someone involved will never grant you permission to tell it. Like when it’s about your kids, who must be legally fair game, since I’ve never had a publisher demand I get their permission for any of my daughters’ many appearances in my writing.

Which is good, as getting permission from them would have been impossible. What kid is going to want you writing about her spate of evil tantrums at age eight? Or your terrors as a parent when she started developing pubic hair?

When my other daughter, Lulu, at age six or so, figured out what I was up to when I sat at the computer, she flat out refused to be written about.

That stymied me a bit. With only one daughter’s foibles and my own to plumb, what could I write about?

“You’re the daughter of a writer,” I finally told Lulu. “It could be worse. You could be the daughter of a preacher and never allowed to do anything wrong. Or the daughter of a soldier and always worried about my being killed. There are worse things than being in the public eye.”

But I’ve trodden carefully since then. I opted not to write about Lulu’s potty training trials when the idea bounced through my consciousness the other day. And I have decided to put the sketchier of my daughters’ college experiences (that I know about) on literary hold until after they graduate. When I just can’t resist, I make up fakey stories that probably damage my credibility. But, oh well.

Direct Mail – Cool As Ever

Have you ever sent a letter to prospective customers asking them to buy one of your books? If so, you have participated in direct mail marketing — one of the most efficient and effective selling techniques. If you think it’s too old school for you, then consider this: 55% of Americans read the news, 95% have telephones, 98% have television sets. However, 100% of Americans have a mailbox. Therefore, it is your only 100% opportunity to hone in on your targeted audience.

There are four components to a successful direct mail campaign: the Creative, the List, the Offer and the Results.

1) Creative: Of course you want your direct mail piece to be eye-catching and informative. How you present your offer to your list has to be done professionally so that all of the emotional hot buttons are triggered while also maintaining interest and going for the sale. Some of the best copywriters are paid thousands of dollars to write a single sales pitch letter, simply because the creative aspect of your campaign is that important. If your budget allows it, consider using variable data printing, which personalizes each letter to its recipient using demographics such as male/female, geographic region, etc. Even just a first name is effective in grabbing attention.

2) List:  Although your current customer base is incredibly valuable, it will be necessary to continuously seek out new customers as well. Your current customers will only buy so much. Aside from that, you will lose customers every year for various reasons. A good way to replace your eroding customers is by acquiring targeted mailing lists. It’s great to have a fantastic book but unless you can get it in front of the correct audience, it’s all for naught. The best list for you may be expensive, and you can expect to pay per name. The more targeted the list of prospects, the better. If you are selling a book on, say, surfing, you want to find a list of people who surf AND who buy books on surfing. If you get a list that is cheap or free, that doesn’t mean it’s a good one. In fact, you want to be absolutely sure you have a solid list before you start sending out direct mail offers and accruing postage fees. Acxiom® and Dun & Bradstreet® are examples of companies that sell lists. You can also work with a direct mail advertising company who can walk you through the entire campaign, such as Modern Postcard.

3) Offer: What you offer in the direct mail campaign needs to be exclusive to the group, while also being priced to make a profit for you. Make an offer that will get the recipient to act quickly, such as directing them to your website to see a sample chapter, free gift or autographed copy if they respond by a certain date. The options are unlimited, so you can test lots of different ideas to see which offers produce the best outcomes.

  • Keep the offer simple: One or two QUICK benefits: “Save time and money with our services!” or “Stay warm this winter!”
  • Give a reason to continue reading: “See the other side for big savings!”
  • Make a big promise and be sure you can fulfill it: “Order now and enjoy a full head of hair in three weeks!”
  • Include an expiration date… create a sense of urgency or exclusivity. The most compelling direct mail pieces have a call to action.

4) Results: A direct mail campaign which produces more than a 2% response is considered successful. Lower than a 1% response is typical. You then need to take into account the conversion rate (the conversion of responses into sales), assuming the campaign is designed to produce responses or inquiries and not just actual sales.

Do not engage in a 100,000-piece nationwide mailing your first time out of the gate. Try 500 or so at first and see how it goes. This way you can tweak the results, eliminate certain demographics and introduce others. Think of this kind of marketing as a long play that takes some honing. Aside from sales, some additional metrics to consider are the number of orders, how many offers were redeemed, how many responses by phone / email you received and the estimated future value of your new customers. Track your responses carefully. Enter them into a CRM system like ACT!®, Goldmine®, Salesforce®, etc., put them into an Excel® spreadsheet, put them in a box or record them in a notebook. Track them and make sure they are updated regularly, if possible.  A mail house can assist you by checking your list against their national change of address software, and provide you with any move updates so you can follow your customer base.

Not all books can be sold successfully through direct mail. The topic must be of interest to the targeted audience and the price must be sufficiently low to encourage people to respond with an order. Tell them why the information in your book will be of interest to them. In closing, you might find it interesting to know that direct mail came back in a big way in 2011, increasing by $10 Billion and gaining another 5% in terms of total ad spend share. Each dollar spent on direct marketing yields, on average, a return on investment of $12.05. By comparison, each dollar spent on non-direct mail advertising yields an ROI of $5.29. (Source: DMA ‘s Power of Direct Marketing; 2011 Edition).