I admit, I’m a bit of a marketing geek. I find trends and patterns fascinating. Behind every great or dastardly marketing campaign lies a motivation—a why. And I want to know it, understand it, and pick it apart.
Why did it work? Why didn’t it work?
Some campaigns are obvious from the get go. Take Netflix’s recent adventure of separating streaming video from disc. We witnessed their invention (or misguided intention) of Qwikster. The name didn’t work, nor did there seem to be any reasonable point for separation. Their “why” just didn’t make sense. Thankfully they abandoned the idea before they got neck deep. In fact, I give them kudos for having the courage to admit to their customers that it would have made things more difficult.
Here’s an example of my latest fascination. Honestly, I stood in the mall laughing at this one.
I freely confess that I’m an Apple geek as well. Microsoft’s obvious attempt to copy Apple could be taken as a compliment, but I could only wonder, is it effective? How effective does our marketing become when we’re simply copying what the other guy is doing?
Yes, we’re talking about similar products and thus overlapping markets. Not identical markets though. And then I’m curious as to how the everyday consumer perceives such a clear attempt to piggyback on another company’s successful model?
Of course, there’s the other side of the argument. Why reinvent the wheel? It worked for them, why not do the same? That’s fine to a point—to use a successful model as a launching point. But don’t we still have to come back to the beginning? Back to the “why?”
I find this especially amusing because of this:
The Apple store is directly opposite this soon-to-be Microsoft store and has been there for years. Their Genius Bar and staff have been serving people for many a season with their gadgets in hand and uniformed colored shirts and badges. (Uh hem. . .)
It’s all about service and Apple makes an art of it. Never been in one? Take a field trip one day and check it out. We can learn a lot from Apple’s successful model of creative marketing. To them, it’s not just about the product. It’s about the costumer and how they’ll use it, right down to the feel and experience. It’s all about the “why.”
I wonder if Microsoft thought through their campaign beyond the “well it works for them” to their customers and who they’re trying to connect to. Or are their customers just potential collateral gain or damage in the race to be number one?
So this brings me to my point (yes, I do have one other than finding this Microsoft imitation so very amusing). Do we think about why we are marketing our books or do we just do what everyone else is doing?
And finally, does it work? Now there’s the real question. What do you think?