Traditional Marketing Versus Relational Marketing

This is how traditional marketing worked. 

  • Introduce a new or improved product
  • Explain all of its cool features
  • Show a brief overview highlighting how to use it
  • Tell the consumer why they shouldn’t live without it
  • Communicate a desired call to action

But twenty-first century consumers are more savvy, and demanding. They respond to relational marketing, whereas they are turned off by techniques that proved effective in our not so distant past. Here’s the difference:

  • Tell a short story about the new or improved product instead of simply introducing it, or even better, show something shocking, dramatic, and/or totally unrelated to get their attention
  • Explain how it will benefit the consumer — be clear in communicating what’s in it for them
  • Paint a picture of a personal connection between the product and the everyday consumer
  • Tell the consumer why their life will be better because they have the product, especially if you can make them believe the product will help them fulfill their dreams
  • Leave them hanging with just a hint of how they can find out more, or end with a subliminal reminder of the product, but never use in-your-face advertising methods

This is how relational marketing differs.

When marketing our books, we must remember how the consumer has been trained over the last few years. Gone are the days where you could push through advertising. The buying market expects you to ask permission before sending them special offers. Bombarding them with notices about your book or other products mostly ticks them off.

Instead, find a way to connect your message to them personally, and leave the final decision up to them, versus pressuring for a quick decision. Especially effective is making them feel like insiders, and showing them a way they can help. It feeds the human intrinsic motivator to assist others. And psychologically, it establishes a bond — a relationship.

Relational marketing is here to stay. Find a way to establish a relationship with your buying public, create and maintain mutually beneficial reasons to stay connected, and watch your sales rise.

But make your efforts real and genuine. Strive to give them something that truly will make their lives better, because if you try to fake it, your marketing efforts will fall flat. Some things never go out of style. Honesty. Authenticity. Vulnerability. Humility. Keep those at your core, and relational marketing will require no more effort than being who you really are.

Will It Ever be Enough?

worried head

I love the turn of the year; it’s one of my favorite times. There’s just something that happens when a fresh hope stirs the air. And, yes, in this season of countless commitments for less of this and more of that, I’ll admit I’ve shared more than a few words with myself about change. Not resolutions per se but rather affirmations, things I choose to think about in a positive manner in the hopes of moving in that direction.

Some of those have to do with folks finding my book. I shared recently how my publishing dream quickly turned to a real-life marketing responsibility after the book was released. My dream morphed into a product—a product that competed with many others for incredibly scarce bookshelf space and reader eyes. And while I was passionate about sharing the hope of God’s truths tucked between my words, I knew well that readers sense motive and I felt {more than} a little funny chasing numbers and progress.

Until my days of interviews and Facebook parties and twitter chats turned to nights of laryngitis and pneumonia and cancelled engagements and disillusionment because I could no longer directly engage my audience.

You see, as newly published authors there’s this window of opportunity to which we respond in launching our books, this newness that either ignites and spreads like wildfire or burns a quick blaze and dies out. And sometimes, in an effort to fan the flame, we new authors nurture this mind-numbing over-fixation to be everywhere at once so we can personally touch each one of our readers.

Will it ever be enough?

I imagine it’s not too far from how the disciples felt that day they walked alongside Jesus by the lake in the country, that day they found themselves responsible for a crowd of hungry mouths yet held only five small loaves of bread and two fish. {Remember the miraculous story in the gospels of Jesus feeding five thousand folks?}

“We have here only five loaves and two fish,” they said.

Will it ever be enough?

“Bring them here to me,” Jesus said.

That’s when we watch the miracle unfold, when we see Jesus take what they had, bless it, and return it to the disciples so that they could do what needed to be done.

I’m learning this the hard way, how God blesses what we bring to him, shares what we offer through him. I will never have enough, never be able to be everywhere I need to be {for countless reasons} but Jesus takes what we’re willing to bring him, blessing and multiplying it.

Walking this marketing journey, sometimes I forget that. After several weeks of an unexpected illness, I’m now back out there sharing the word about my book with my intended audience. As far as those weeks I missed that couldn’t be helped, I’m earnestly praying that God will multiply my loaves and fishes.

Deeper Still: How about you? Do you ever struggle with the need to be in control? What do you do when things don’t go as planned?

WordServe News: December 2013

Exciting things have been happening at WordServe Literary!

On the final post of each month you’ll find a list of Water Cooler contributors’ books releasing in the upcoming month along with a recap of WordServe client news from the current month.

New Releases

InMyDefenseLeigh Ann Bryant’s first book, In My Defense, has just released through Authentic Publishers (WordServe’s first release with this imprint).

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SolomonsSongRoberta Kells Dorr’s next biblical fiction release, Solomon’s Song, has debuted with Moody Publishers.

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VoicesofPacificAdam Makos has the trade paper edition of Voices of the Pacific releasing from Berkley Caliber.

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TheRavelSaintThe Raven Saint from Marylu Tyndall came out in mass market size paperback from Barbour Publishers.

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New WordServe Clients

Bryan Bishop, a researcher who has discovered hidden movements of Muslims, Hindus and Buddhists experiencing and following Christ outside the boundaries of Western Christianity, signed with Alice Crider.

Tim Lucas, pastor of Liquid Church in New Jersey, signed with Alice Crider.

New Contracts

Jim Burns and Doug Fields have signed a two-book contract with David C. Cook for Preparing for Marriage and an untitled marriage book.

Julie Cantrell signed a movie option agreement with Emily Morrow Chenevert, a Louisiana-based production company, for her New York Times Bestseller, Into the Free.

Rebecca Kells Dorr’s estate signed an option agreement for a TV series based on her novel Queen of Sheba with Sphere Media Plus, a Quebec Canada-based production company.

Bill Donahue signed with Baker Publishing for his new book, Irresistible Community.

Gillian Marchenko signed a contract with IVP for her book on motherhood and depression. Way to go, Gillian!

What We’re Celebrating!!

2013 was another great year for WordServe clients. We released more than 70 new books and signed contracts for more than 60 new projects.

Cry. Another Bookstore Bites the Dust.

bookshop closedThe last local bookstore in my town is closing. This will only leave us with a Barnes & Noble, but what you should know is that more people shopped at the other store, the local store that’s closing. That’s the scary (or scarier) part.

To put it into perspective, I had a book signing last winter at both places. The smaller, family-owned bookstore had about triple the amount of traffic and I sold and signed almost a hundred books. At Barnes & Noble, someone walked into the joint maybe every ten to fifteen minutes, sometimes for a coffee, and I only signed and sold four books.

I’ve heard all the sobbing and woe over the book industry for years now, but I didn’t ever think it’d make my hometown bookstore close up for good. I suppose the Barnes & Noble will be next, too. And then, in a county that’s home to over 850,000 people, we’ll have no bookstores for new material.

Yet, I’m an offender.

I read almost all my books on my Kindle. Or, the Kindle app on my phone.

Did I contribute to the closing down of my town’s last family-owned bookstore? Yes.

Am I sorry? As an author, absolutely. I lost a sure-fire spot to conduct future book signings. It was an easy in, my hometown advantage.

Am I sorry as a consumer? Tougher question. Like I’ve said, I’m an offender when it comes to the death of print because I adore my e-reader.

I hate to see the world in which I operate and play in get messy . . .  a world where an author who prefers e-books strongly laments the perpetual closing of bookstores.

I’ve also yet to witness how this transition away from honest-to-goodness bookstores to the world of e-readers and internet sales affects my bottom line. As far as I know, most of my sales are coming from Amazon anyway, so I won’t begin to poo-poo them for taking over the book-selling world.

If what’s happening in my county is happening all over, does that mean the death of book signings all together? Maybe it does. But it is certainly not the death of interacting with your favorite author.

With the advent of Facebook fan pages, Skype for book clubs, Twitter, and YouTube, there are more ways than one to “meet” an author. Besides, if fans are e-book readers like me, they probably don’t want you to sign their device. (In fact, they might punch you for that.)

So, is it all for the better, the worse, or is it a different kind of the same? I’ve heard mixed reactions. Some authors admit that if not for the reach of Amazon, they wouldn’t have sold any books. Other authors feel they get lost in all the zeros and ones of Amazon digital code, as well as the influx of self-published books, side-by-side their own in the search query. Whereas, in a store, they’d be easier to spot in their niche.

In the end, it’s hard to say that consumers are upset with these changes. They direct the market after all, and the direction they’ve chosen is that bookstores aren’t a necessity for their literary enjoyment.

But as an author who’s feeling the death of bookstore marketing events. . . we’ll see.

What about you? What would your world be like if your town lost all its bookstores?

Your Friends in the Book Marketing Business

Book marketing can be rather overwhelming, especially here in the middle of the publishing revolution. The good news is that there are more and more emerging companies out there who bring a lot of light to this dark arena. Whether you are an author looking for assistance or a reader trying to find the best deals available, this post is to create a compilation of resources you may find helpful.

Pubslush: A global, crowd funding and analytics platform for books only. This platform allows authors to raise money and gauge the initial audience for new book ideas, and for readers to pledge their financial support to bring books to life. Pubslush is entirely about giving: giving an opportunity to authors, giving a voice to readers, and giving books to children without access to literature. http://www.pubslush.com 

Businessman Midair in a Business Meeting

Author Marketing ClubAn author member can submit books for promotional opportunities, as well as access free online training and resources related to book marketing. A reader member will get notified about new and discounted books, and can discover new authors. This service is free for both authors and readers. You can upgrade to the Premium program if you wish for additional benefits, but it is not required for you to do so. Some of the options offered under a Premium membership include an Amazon book reviewer tool that can help you find reviewers who focus on your literary genre.  http://authormarketingclub.com/

BookBub: The best marketing dollars I have ever spent have been with BookBub. BookBub is a free daily email that notifies you about deep discounts on acclaimed ebooks. You choose the types you’d like to get notified about — with categories ranging from mysteries to cookbooks — and they email you great deals in those genres. BookBub features ebooks ranging from top-tier publishers to critically acclaimed independent authors. During my last campaign with BookBub, I spent about $260.00 and yielded thousands of downloads as a result. If you are looking for new readers, do yourself a favor and check out BookBub: http://www.bookbub.com/home/

Other great resources for readers:

Pixel of Ink: A website which features daily publishing of Free Kindle Books and Hot Deals. On any given day, there are thousands of Free Kindle Books available.  http://www.pixelofink.com/

Inspired Reads: The best Christian Kindle books on a budget. http://www.inspiredreads.com/

Kindle Daily Deal: The best deals available for Kindle. http://amzn.to/KindleDailyDeal

What are your favorite book marketing resources, websites, and venues?

Extra! Extra!

So many new books to celebrate for the month of December that WordServe is doing an extra announcement about these releases.

TheListeningHeartThe Listening Heart: Hearing God in Prayer by Judy Gordon Morrow (Regal Publishing) is available now on Amazon, Barnes & Noble, CBD, and GospelLight.com. In The Listening Heart, Judy invites you to spend a year hearing from the God Who Speaks—the God who wants to speak to you. Each daily devotion echoes the Father’s love and care for you, offering hope, comfort, encouragement and more—a rich closeness with God that will satisfy the longings of your heart. A wonderful Christmas/New Year gift for your friends and family–or for yourself!
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WhenaWomanWhen A Woman Finds Her Voice: Overcoming Life’s Hurts & Using Your Story to Make a Difference by Jo Ann Fore (Leafwood Publishers) is now available in major bookstores. Jo Ann wants women to know they have a message worth sharing.  With straight talk, insightful biblical truths, and heart-aching stories of hope, Jo Ann leads women on the unparalleled adventure of finding their voices and using them to make a difference. You will be moved to share the stories you’ve been hesitant to share—those healing stories that have the power to change both your life and the lives of others.

 

My Book is Published, Now What?

culture of numbers

These words, they urged me to somehow live them.

Since my small hand cupped my first #2, painted-yellow pencil, I’ve experienced life through story. Stories to entertain me, yes, but my mind also craved stories that taught life lessons (although I couldn’t comprehend or articulate that at five years of age.)

There’s something about story that somehow makes our lives better, easy to live.

It seems only natural that after (way too) many years of traipsing across the country in various marketing positions, I became a storyteller myself.

Matthew West is responsible. Well, somewhat—he did play an important role. About four years ago, Matthew released this song that flat messed me up. The song, The Motions, was about how we oftentimes live this complacent, ordinary life, how we fall into these stale daily routines unaware.

The song uncovered some stalled dreams, desires I had long ago tucked away.

For months, those dreams were stirred fresh. Seems each time I dropped into the driver’s seat and clicked on the radio, I heard, “just okay is not enough,” and “I don’t wanna spend my whole life asking, ‘What if I had given everything instead of going through the motions?’”

So that’s how I spend my days now—giving “everything I have.” As a blogger and author, I share heart-stories that bring hope to women when their days are hard. Don’t we all have those hard days?

And that stalled dream, the one of crafting a traditionally published book that would make its way into the tender hearts of other women, it recently became a reality. About six weeks ago, When A Woman Finds Her Voice: Overcoming Life’s Hurts & Using Your Story to Make a Difference was released.

We shot streamers, and I won’t hide it, we shed a few joyful tears.

But then, reality.

Within a couple of days a very real responsibility leaned in, one of partnering with the publisher to now sell thousands of these books. And gut-honest here, I’m tired, because I’ve just spent the last six months sacrificing many nights and family events to pen this book. And while the book is packed with hope, it wasn’t an easy write.

There are those times a cord of hope runs a scarlet red.

Now I love painting hope thick, and I’m a connector who loves meeting women far and wide, but to feel the weight of sharing a book that I authored with others, and to (over and over again) suggest they purchase it? Not so much.

Soon I fell into conversation with a wise and trusted friend (who also happens to be a best-selling author), and we uncovered my true heart to market this book.

Serve the reader.

Yes, that’s right, serve, not manipulate. In a world of hype among thousands of new books released every year and a responsibility to a publisher who risked a partnership with me, my goal is to find my reader and serve her. To engage heart-to-heart with love, support, prayer, and encouragement. To be a trusted resource.To put her first.

From that sincere offering of mine, she can decide if she wants more of my hope-filled words.

There’s this awesome conference for bloggers, Allume, and recently I sat alongside hundreds of other storytellers as Ann Voskamp brought the room to a pondering silence when she posed the question, “In a culture of numbers, how do you kneel?”

This is it for me; this is how I’m learning to kneel. I’m feeding this desire, nurturing and cultivating this servant-heart in the hopes it will defeat the anxious fingers that numbers tempt.

How about you? Who is your reader, and what are some specific ways you can serve them?

Preparing for a Radio or Podcast Interview, Pt. 2

Darren and Anita Engaging Life and Leadership
Host Darren Dake recording Engaging Life and Leadership Podcast

You may not think this pertains to you, but if you are an author, or aspiring author, there is something you need to face. One day, if you are fortunate, you will sit on the other side of a mic or telephone, answering questions from a show host. And you want to shine as brightly as possible, so your message connects with more people in the listening audience.

In Part One, I talked to you about preparing before the interview. This time, I want to share how I prepare during a radio or podcast episode.

I’ve gotten experienced in the process, and learned several things along the way. I’m going to tell you what happens behind-the-scenes that helps me do a better job. I hope this encourages and strengthens your confidence when it’s your turn.

  • Here’s the weird one, but I bank on it. I make an interview tonic of raw, organic apple cider vinegar, raw local honey, a touch of garlic, and mix it into a glass of Appletini or Cherry Pomegranate Crystal Light. (No, I don’t add alcohol, and I don’t suggest it, no matter how tempting, LOL.) About five minutes before we air, I take two or three good swigs. It reduces phlegm, sore throat, a gravelly voice, and strengthens my tone when I speak. On commercial breaks, I’ll sip a little more.

    First Hired Anita Brooks
    Spread Your Message with an Effective Interview
  • I have a fresh glass or bottle of water at the ready. Keep anything you drink away from the microphone or telephone receiver — don’t want to gulp On Air. Word of caution: continue paying attention to what’s being said or you might miss a question you need to answer. (Also I don’t drink too much before the interview. If Mother Nature calls during the segment, it can get mighty uncomfortable.)
  • I place my briefing book in hand’s reach. (See last month’s post on what a briefing book is.)
  • I have a copy of my published book on hand. During commercial breaks, I’ve had two hosts ask me to read a sentence or two directly from my own book.
  • Take slow, deep breaths to reduce blood pressure and calm my nerves during breaks.
  • Listen twice as much as I speak, making sure I don’t cut the host off, or interrupt his/her flow. Remember, most people tune in because they like the host, or the program format. The percentage of audience members who listen due to the topic is small.
  • Strive to be myself, while intentional about infusing a warm and welcoming tone to my voice. I imagine talking to a dear and trusted friend, even when the host is trying to stir a little controversy. I had this happen, and because I stayed calm and steady under pressure, allowing God’s spirit to lead my response, it transformed the entire interview. By the end, the host was profusely inviting me back, and called my book fabulous three times. (I counted.)Engaging Your Writing or Speaking Audience
  • When asked a challenging question, I’ve found it’s okay to say, “I’m not sure, I need to research or pray about it,” or even to pause for a couple of seconds while crafting my answer. Adds a bit of dramatic effect anyway.
  • I follow the PIER method for engaging audiences when I write and speak. It ensures I maintain focus, interest, and credibility, while providing them with take-away.

Now, you’re ready for your interview. It’s your turn to shine — be brave, and go spread that message! This is what God called you for.

Do you have any funny interview stories? Lessons learned? 

How a Blue Bird Can Save You Time

bluebirdI love Twitter.

Yes, it’s true – a year ago, I said I would never get on Twitter.

Just like I said “no Facebook,” the year before that.

The truth is that as an author, if you’re not on the social networks, you’re missing the boat, and while I’m still learning the best ways to use social media, I’ve found a surprising, but HUGE, benefit to spending time every day on Twitter: it’s my go-to source for content.

Content – the endless supply of information you need to share – is one of the things you have to manage on social media, and for me, it was one of the most intimidating. I barely eke out enough time to work on manuscripts between book marketing, my part-time teaching job, mothering, housekeeping, and walking the dog, let alone to come up with bright new pieces of information to post on my social networks every day. Effective social media marketing requires new content to keep your followers interested in what you do as an author; if your audience doesn’t hear from you in a while, they’ll move on to someone or something new, which defeats your whole social media strategy.

On top of fresh material, I also have to find/create the right spin on the content I collect to make it appropriate for my social networks. My readers expect humor, which isn’t nearly as simple or easy as it may sound; all authors – no matter what they write about – have to somehow personalize the content they curate to reflect their own signature brand.

Enter Twitter – tiny snippets of titles on anything and everything. It’s like an overflowing cornucopia of trivia, which is exactly what I like about it – I can skim through my Twitter feed and if some title catches my eye and strikes me as funny, or inspires a witty response in me, I can open the link and immediately bookmark it into a folder on my laptop. (Keeping a bookmarking folder dedicated to raw social media content has been one of my better ideas.) Then, when I’m making the rounds on my social networks and need new content, I can open that folder and retrieve the snippet for instant material. I’ve discovered that in just a few minutes a day, I can find enough tweets on Twitter to provide me with ideas and quick posts for a week, which frees up more time to write.

The danger of wasting time on Twitter was originally one of the reasons I didn’t want to use it, because like all social media, it pulls you into engagement that is hard to escape. (How many times have you told yourself, “I’m only reading one more post,” and then, an hour later, you’re still on Facebook?) By mindfully turning my Twitter time into content development time, I’ve made it a more productive and focused task that actually reduces the amount of time I need to spend on creating posts for my other networks. And that makes me tweet with happiness! (And you can join me @BirderMurder!)

What are some of the creative ways you use one social media to assist you with another one? 

WordServe News: November 2013

Exciting things have been happening at WordServe Literary!

On the final post of each month you’ll find a list of Water Cooler contributors’ books releasing in the upcoming month along with a recap of WordServe client news from the current month.

New Releases

In the “Really? That many products out of one book?” category, Deb Coty may have won the prize. Her book Too Blessed to be Stressed has spawned a Spanish version, a “Page a Day” calendar, a Too Blessed to Be Stressed Promise Book and a 2014 and 2015 Daily Planner.

DC4 DC3 DC2 DC1

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SabrinasManSabrina’s Man by Gilbert Morris (Barbour)

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ElusiveHopeElusive Hope by Marylu Tyndall (Barbour)

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MyFavoriteAngelMy Favorite Angel Stories by Joe Wheeler (Pacific Press)

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HeritageHeritage by Mary Davis (rerelease with Harlequin)

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New Contracts

Andrew Gerow Hodges (with Denise George) sold Behind Nazi Lines to Berkley Caliber, the story of his father’s exploits as a Red Cross worker during WWII, personally saving nearly 150 Allied POW’s by his ability to negotiate with tough Nazi officers, standing his ground and building their trust. A true page turner biography of suspense.

Jonathan McKee sold Explicit Sex, a book for parents on the pressures facing today’s teenagers and how to help them navigate decisions that sometimes have lifetime consequences.

Mary Davis sold three books to Harlequin Heartsong, Heart of Honor, Heart of Truth, and Heart of Humility. In the first novel, Heart of Honor, when an American girl falls in love with an English officer, their romance might ignite the war the two sides had kept at bay for over a decade. Readers will fall in love with Mary’s writing and her characters as they work through war, secrets, and forgiveness.

What can we help you celebrate?